The information presented in this course will help you to improve your communication skills both written and oral, your negotiating skills and conflict resolution abilities alongside co-workers and on the job site every day.
The Communication, Negotiation and Conflict Resolution course has been designed to help improve written, oral and negotiating skills within the construction industry. The course contains interactive elements, case studies, practical examples, a search function, course glossary and reference library.
Upon completing this course, you will:
Define a conflict
Identify the stages of conflict
Describe the importance of communications
Apply assertiveness techniques to get a point across
Deal with difficult people more effectively
Recognize the criteria for an effective negotiator
This course is intended for supervisors, project managers, etc. who must deal effectively and professionally with employees, sub-trades, owners, clients, engineers and employers.
This course takes approximately 4 hours to complete.
This course has been accredited by the Canadian Construction Association (CCA) for two (2) credit toward Gold Seal Certification. This course is an awareness raising tool. A certificate is given upon completion.
An E-Learning course powered by BuildForce Canada.
Fill out the form below to enroll, and WCA will email you with a PIN # to register for this course within 1-2 business days.
Please contact Peggy Zurkan with any questions at firstname.lastname@example.org or 204-775-8664.