Communications, Negotiation, and Conflict Resolution

The information presented in this course will help you to improve your communication skills both written and oral, your negotiating skills and conflict resolution abilities alongside co-workers and on the job site every day.



The Communication, Negotiation and Conflict Resolution course has been designed to help improve written, oral and negotiating skills within the construction industry. The course contains interactive elements, case studies, practical examples, a search function, course glossary and reference library.

Upon completing this course, you will:

  • Define a conflict

  • Identify the stages of conflict

  • Describe the importance of communications

  • Apply assertiveness techniques to get a point across

  • Deal with difficult people more effectively

  • Recognize the criteria for an effective negotiator


This course is great for…

This course is intended for supervisors, project managers, etc. who must deal effectively and professionally with employees, sub-trades, owners, clients, engineers and employers.


Course Length

This course takes approximately 4 hours to complete.


This course has been accredited by the Canadian Construction Association (CCA) for two (2) credit toward Gold Seal Certification. This course is an awareness raising tool. A certificate is given upon completion.


An E-Learning course powered by BuildForce Canada.



Cost: $150 + GST

Fill out the form below to enroll, and WCA will email you with a PIN # to register for this course within 1-2 business days.


Please contact Peggy Zurkan with any questions at peggy@winnipegconstruction.ca or 204-775-8664.